Refund Policy

30-Day Money-Back Guarantee

All purchases made through OrionVPN are protected by our 30-day money-back guarantee. If you are unsatisfied for any reason, you may request a full refund within 30 days of your original purchase date.

Eligibility Conditions:

• Refund requests must be made within 30 days of the initial purchase.
• Refunds are available only for first-time purchases made directly through the official OrionVPN website.
• Renewal payments and purchases made through third-party platforms (e.g., app stores) are not eligible for refunds.
• Excessive refund requests or abuse of the policy may result in denial.

How to Request a Refund

1. Contact our support team via email at support@orionvpn.com or through our live chat.
2. Provide your order ID, the email address used during purchase, and a brief reason for the refund request.
3. Our team will review and process your request within3 to 5 business days.

Refund Processing Time

Once approved, the refund will be issued to the original payment method. Processing times may vary depending on your bank or payment provider but generally take between 5 to 10 business days.

Non-Refundable Cases

OrionVPN reserves the right to deny refund requests under the following conditions:

• Requests made after 30 days from the initial purchase.
• Accounts found to be in violation of our Terms of Service or Acceptable Use Policy.
• Refunds for renewal charges, unless canceled before the renewal date.
• Refund requests for payments made through unauthorized resellers or app marketplaces (e.g., Apple App Store, Google Play).

Important Notes

• Once a refund is processed, your account will be deactivated and access to all OrionVPN services will end.
• Users who abuse the refund policy may be restricted from future purchases.

Need Help

If you have any questions or need further clarification, feel free to reach out to our support team at support@orionvpn.com.